MEMBERSHIP REFUND POLICY
EFFECTIVE DATE: APRIL 1, 2024

​

REFUND ELIGIBILITY
 

ONLINE DIRECTORY REFUND POLICY

We are committed to providing our members with a platform that fosters meaningful connections, collaboration, and community impact. We understand the importance of satisfaction and trust in our service, so we offer a transparent and straightforward refund policy.

 

MEMBERSHIP REFUND POLICY

​

Trial Period: IGNITE does not offer a free trial for new members to explore the platform and its features.

​

Monthly Membership: Members who have chosen our monthly subscription plan may cancel their membership anytime. However, refunds are not provided for partial months. If you decide to cancel, your membership will remain active until your current billing cycle ends.

​

Annual Membership: Members who have opted for the annual subscription plan and wish to cancel may be eligible for a prorated refund. Refund eligibility for annual members is determined based on the unused portion of the membership. Requests for refunds must be made within 30 days of purchase or renewal.

 

REFUND PROCESS

Request Submission: To initiate a refund, please contact our support team at customerservice@thestartuhp.com with your membership details and the reason for the request. We value your feedback and will use it to improve our platform.

Review: Our team will review your refund request based on the criteria outlined in our policy. This process typically takes up to seven business days.

Outcome: We will email you the decision once your request has been reviewed. If approved, your refund will be processed, and the funds will be credited to your original payment method within seven to fourteen business days.

 

EXCEPTIONS

Certain promotional or discounted memberships may be excluded from this refund policy. Any exceptions will be communicated at the time of purchase.

 

CONTINUOUS IMPROVEMENT

IGNITE is dedicated to continuously improving and enhancing our platform to meet the evolving needs of our community. Your feedback is invaluable to us and plays a critical role in our development process.

​