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MEMBERSHIP REFUND POLICY
EFFECTIVE DATE: NOVEMBER 1, 2023

REFUND ELIGIBILITY
 

FULL REFUND

You are eligible for a full membership fee refund within three (3) days from the date of your initial membership registration if you meet the following criteria:

• You have not used any membership benefits or services during this period.

• Your request for a refund is made in writing and sent to customerservice@thestartuhp.com.

• A 25% administrative processing fee will be deducted from your refund.

 

REFUND PROCEDURE
 

• To request a refund, please send a written request to customerservice@thestartuhp.com. The request should include your full name, contact details, membership number, and the reason for the refund.  

• Upon receiving your refund request, we will review it to ensure it meets the eligibility criteria outlined  under FULL REFUND.

• If your request is approved, refunds will be processed within seven to twenty-one business days.

 

 

NON-REFUNDABLE ITEMS
 

The following items or services are non-refundable:

• Any membership benefits or services used during the membership period.

• Donations or contributions made in conjunction with the membership.

• Any merchandise or products purchased through the membership.

 

CONTACT INFORMATION
For all refund requests or inquiries related to our membership refund policy, don't hesitate to get in touch with Customer Service at customerservice@thestartuhp.com

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​POLICY UPDATES
This membership refund policy is subject to change without notice. It is your responsibility to review this policy periodically for any updates.